최신 ISEB Certification ITILF2011 무료샘플문제:
1. Which of these statements about resources and capabilities is CORRECT?
A) Resources and capabilities are both types of service asset
B) Neither capabilities nor resources are types of service asset
C) Capabilities are types of service asset and resources are not
D) Resources are types of service asset and capabilities are not
2. What is the objective of Access Management?
A) To manage access to the Service Desk
B) To provide security staff for Data Centers and other buildings
C) To manage access to computer rooms and other secure locations
D) To manage the right to use a service or group of services
3. Which of the following is the BEST description of a centralized service desk?
A) The desk provides 24 hour global support
B) There is a single desk in one location serving the whole organization
C) The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
D) The desk is co-located within or physically close to the user community it serves
4. Which of the following statement about the service owner is INCORRECT?
A) Carries out the day-to-day monitoring and operation of the service they own
B) Contributes to continual improvement affecting the service they own
C) Is a stakeholder in all of the IT processes which support the service they own
D) Is accountable for a specific service within an organization
5. A Service Level Agreement is?
A) The part of a contract that specifies responsibilities of each party
B) An agreement between a Service Provider and an external supplier
C) An agreement between the Service Provider and an internal organization
D) An agreement between the Service Provider and their customer
질문과 대답:
| 질문 # 1 정답: A | 질문 # 2 정답: D | 질문 # 3 정답: B | 질문 # 4 정답: A | 질문 # 5 정답: D |
768 개 고객 리뷰
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