최신 IBM Certified Support Specialist C2010-024 무료샘플문제:

1. The report CESARE creates can be filtered by a number of options. Which three options are valid for filtering?

A) Severity
B) Employee
C) Second Line Manager
D) Customer Name
E) Country
F) Component ID

2. When working on a non-OneTeam PMR, which two fields must a BackEnd engineer complete when taking responsibility of a PMR?

A) Owner field
B) Keyword 3 field
C) Keyword 2 field a
D) Keyword 1 field
E) Resolver field

3. An engineer identifies that an open APAR exists which matches the problem reported in a PMR and that the Component ID and release in the APAR match those defined in the PMR.
What should the engineer do next?

A) Fill in the APAR fietd in the PMR with the APAR Number.
B) Subscribe the PMR to the APAR using the correct command in RETAIN/CCWin.
C) Associate the PMR to the APAR using the correct command in RETAIN/CCWin.
D) Notify Level 3 that they have a PMR to be added to the Interested Party list of the APAR.

4. What does a BackEnd (BE) engineer need to document for follow-up commitments?

A) who will initiate the next client/engineer contact
B) the method the BE engineer will use to communicate with the customer
C) when the BE engineer will work the PMR next
D) when the PMR will un-FUP
E) when the next client/engineer contact should occur

5. When a PMR has been misqueued to an incorrect inbound queue, who should be notified and how?

A) For a OneTeam PMR. send a secondary back to the FrontEnd (FE) and for a US PMR. call the person who opened the PMR.
B) For a OneTeam PMR. open a OneTeam Centre Track record and for a US PMR, open a Software Centre Track record.
C) For a OneTeam PMR, open a Software Centre Track record and for a US PMR, contact the person who opened the PMR.
D) For a OneTeam PMR, send a secondary back to the FE and for a US PMR. open a Software Centre Track record.

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