최신 Accredited Professional Certification AP-207 무료샘플문제:
1. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?
A) Work with an external debt collection agency to ensure customers pay their outstanding amount.
B) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
C) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
D) Use the Create Payment Plan action in the Contact Center Console.
2. An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?
A) Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
B) Some customers existed on a legacy billing system from previous contracts
C) Credit ratings are actively used as a pricing input for small and medium business customers
D) The potential customer began their journey using WhatsApp.
3. An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?
A) Platform: Flaws, Visual Force, Lightning Components, and Apex
B) Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages
C) OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures
D) Industries CPQ: Opportunity, Quote, and Order Management
4. A customer is ready to migrate and deploy large volumes of configuration components as part of production deployment.
Which two tools support this deployment?
Choose 2 answers
A) Velocity Installation Assistant
B) Big Objects Manager
C) IDX Workbench
D) Velocity Build Tool
5. An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?
A) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
B) Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
C) Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
D) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
질문과 대답:
| 질문 # 1 정답: D | 질문 # 2 정답: A,C | 질문 # 3 정답: C | 질문 # 4 정답: C,D | 질문 # 5 정답: D |
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